Shipping policy

Thank you for choosing to purchase your products from us at Prime BioAura! We want to ensure a smooth a transparent shopping experience for you. Please review our shipping policy below:

Shipping Availability

We ship to all Domestic and International locations.

Shipping Cost

  • $8.99 International Express Tracked Delivery
  • $3.99 International Standard Tracked Delivery

Processing Time

  • Orders are processed and shipped within 2-3 business days
  • Please note: we only ship Monday through Friday. Orders placed over the weekend will ship the following Monday.

Delivery Time

  • United States: Estimated delivery time 5-14 business days
  • International: Estimated delivery time is 7-15 business days
  • In rare cases, shipping may take up to 20 business days due to customs processing, courier delays or high order volumes.
  • If the carrier fails to delivery the order on time, we will refund the delivery fees.

Shipping Methods

We use reliable shipping carriers to ensure the safe and timely delivery of your items. Tracking information will be provided once your order has been shipped.

Order Tracking

You will receive an email with tracking information once your order has been shipped. Please use the provided tracking number to monitor the status and estimated delivery date of your package.

Out of Stock Items

In the event of an item being out of stock, we will notify you and provide a new estimated delivery date or offer alternative options.

Damaged or Lost Items

If a shipment is damaged or lost during transit, please contact us within 5 days of delivery to initiate a claim.

Shipping Address

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses.

Delivery Issues

If you encounter any issues with the delivery of your order, please contact our customer support team at support@primebioaura.com.

We appreciate your understanding and patience. If you have any further questions or concerns, feel free to reach out to us.

Happy shopping!